Privacy and Legal Desclaimer

Privacy Policy

Introduction

At Coral Flowers, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information when you use our website, place an order, or communicate with us via social media or messaging platforms.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information when you interact with us:

  • Name

  • Delivery address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment providers)

  • Order details and purchase history

  • Communication messages sent via website, Instagram, WhatsApp, or email

We only collect information necessary to process your order and provide our services.

How We Use Your Information

Your information may be used for the following purposes:

  • Processing and fulfilling orders

  • Arranging delivery of bouquets

  • Communicating with you regarding your order

  • Providing customer support

  • Improving our website and services

  • Sending updates or marketing messages (only where permitted by law)

We do not sell or rent your personal information to third parties.

Payment Processing

Payments may be processed through secure third-party payment providers. Coral Flowers does not store full payment card details.

These payment providers operate under their own privacy policies and security standards.

Data Sharing

We may share necessary information with trusted third parties in order to provide our services, including:

  • Delivery couriers

  • Payment processors

  • Website hosting or technical service providers

These parties only receive the information required to perform their services.

Data Security

We take reasonable measures to protect personal data from unauthorized access, loss, misuse, or alteration.

However, no online system can guarantee absolute security.

Your Rights

Under UK data protection laws, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your personal data where applicable

  • Object to certain uses of your data

To exercise these rights, please contact us directly.

Cookies

Our website may use cookies to improve user experience and analyze website traffic.

You can manage cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact

If you have questions about this Privacy Policy, please contact us through our website or social media channels.

Website Disclaimer

General Information

The information provided on the Coral Flowers website is for general informational purposes only.

While we strive to ensure that all information is accurate and up to date, we make no guarantees regarding the completeness, accuracy, or reliability of any information presented.

Product Representation

All floral arrangements are handmade using natural flowers.

Due to the seasonal and perishable nature of flowers, the final product may vary slightly from images displayed on the website, including variations in flower types, colours, and sizes.

Substitutions of equal or greater value may occasionally be made when certain flowers are unavailable.

Website Availability

We aim to keep our website available and functioning at all times. However, we cannot guarantee uninterrupted access.

The website may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control.

External Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of any third-party websites.

Limitation of Liability

To the fullest extent permitted by law, Coral Flowers shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products.

Our liability is limited to the value of the product purchased.

Intellectual Property

All images, designs, logos, and content on this website are the property of Coral Flowers and may not be reproduced or used without permission.

Governing Law

This website and its use are governed by the laws of England and Wales.